24/7 availability: Fire alarm call-out support whenever a problem arises, including nights and weekends.
Experienced engineers: Over 20 years of fire safety industry experience, with BAFE-certified engineers.
Commercial & domestic expertise: Fault finding and repairs for existing fire alarm systems in workplaces, rental properties and homes.
Professional fault diagnosis: Investigating system problems to identify the cause and recommend suitable repairs.
Local Shropshire coverage: Based in Shrewsbury, supporting customers across the town and surrounding areas.
Ongoing support: Fire alarm servicing and maintenance to help identify developing faults and maintain system reliability.
Need assistance with an existing fire alarm system? Call 01743 664 551 or email brendanalton@amg-firesolutions.co.uk to speak with our team.
Fire alarm problems can develop unexpectedly, leaving you unsure whether your system is working correctly. A control panel may display a fault warning, detectors may activate repeatedly, or connected equipment may stop responding.
Our fire alarm call-out service provides professional investigation and repair support for existing systems. We assess the reported fault, examine relevant equipment and recommend appropriate corrective action.
We can investigate a range of fire alarm problems, including:
Control panel fault warnings: Error messages, warning lights or audible fault signals.
Repeated false alarms: Unwanted activations affecting occupants or business operations.
Faulty smoke and heat detectors: Damaged, contaminated or malfunctioning detection devices.
Power supply and battery faults: Problems affecting the system's electrical supply or standby batteries.
Wiring and connection issues: Faults interrupting communication between system components.
Unresponsive alarm equipment: Detectors, sounders or other devices that are not operating as expected.
A fault warning does not always identify the underlying problem. Our engineers investigate the affected equipment to establish what has gone wrong and determine whether repairs or replacement components are required.
Where practical, we carry out appropriate repairs and relevant checks to assess the affected equipment. If further work is needed, we explain the findings and advise on the next steps.
Important: If your fire alarm activates and you suspect a fire, evacuate the building and call 999. Never assume an alarm is false without establishing that it is safe.
We provide 24-hour fire alarm support for different property types, helping customers investigate faults and arrange suitable repairs for their existing systems.
A faulty fire alarm can disrupt business operations and affect essential fire safety arrangements.
We support commercial properties, including offices, shops, warehouses, industrial premises and other workplaces. Our engineers investigate faults in commercial fire alarm systems, including installations designed in accordance with BS 5839-1.
Whether your control panel is displaying an error or your system is experiencing repeated unwanted activations, we can help identify the cause and recommend corrective action.
Explore our commercial fire safety services for further information about our support for businesses.
Domestic Fire Alarm
Call-Outs
Fire alarm faults can also affect homes, rental properties and other residential buildings.
We assist homeowners, landlords and property managers with domestic fire alarm fault finding and repairs, including problems involving smoke detectors, heat alarms and interlinked equipment.
Domestic fire detection systems are covered by BS5839-6:2019+A1:2020. Our engineers can assess existing equipment and advise on suitable repairs or replacement components where required.
Find out more about our domestic fire alarm installation services.
How Our Fire Alarm Call-Out Service Works
We keep the process straightforward, focusing on identifying the fault and explaining what needs to happen next.
Tell Us About the Fault: Contact our team and describe the problem. If possible, provide the control panel fault message, system make or model and property location. This helps us understand the issue before arranging assistance.
We Investigate the Problem: Our engineer examines the affected equipment and carries out appropriate checks to identify the likely cause of the fault.
We Recommend & Carry Out Repairs: Once the problem has been identified, we explain the findings and recommend suitable corrective work. Repairs are carried out where practical, depending on the system's condition and the availability of compatible components.
If further work is required, we can advise on the next steps.
Speak to a Fire Alarm Engineer
Keeping Your Fire Alarm System Reliable
Unexpected faults cannot always be prevented, but regular servicing can help identify developing problems before they affect system performance.
Commercial fire alarm systems are generally professionally serviced every six months, alongside routine testing and checks. Planned maintenance provides an opportunity to examine equipment, review faults and identify components requiring attention.
At AMG Fire Solutions Ltd, we provide ongoing fire alarm servicing and maintenance alongside our call-out and repair services. If your system has experienced repeated faults, we can advise whether further maintenance or corrective work would be appropriate.
For businesses, maintaining suitable fire safety arrangements is also an important legal responsibility. The Regulatory Reform (Fire Safety) Order 2005 and government workplace fire safety guidance provide further information about the responsibilities of those managing relevant premises.
24/7 Fire Alarm Support Across Shrewsbury & Shropshire
AMG Fire Solutions Ltd is based in Shrewsbury and provides fire alarm call-out support throughout the local area.
We also assist customers in surrounding Shropshire locations, including Telford, Oswestry, Bridgnorth, Ludlow and Church Stretton.
Whether you manage a commercial building, rental property or home, our team can discuss the fault and arrange appropriate assistance. Call-out attendance will depend on your location, the nature of the problem and engineer availability.
FAQ’s
Q. Do You Offer 24/7 Fire Alarm Call-Outs?
Q. How Quickly Can a Fire Alarm Engineer Attend?
Q. Can You Repair an Existing Fire Alarm System?
Q. What Should I Do If My Fire Alarm Keeps Going Off?
Q. What Does a Fire Alarm Fault Light Mean?
Q. Can You Help With Repeated False Fire Alarms?
